Refund Policy

This Refund Policy outlines the billing rules, plan trial expirations, and cancellation conditions for commercial subscriptions on Repprt (“Service”), operated by Nexora AI LLC.

1. Subscriptions & Billing Cycles

Repprt offers software-as-a-service (SaaS) subscriptions billed automatically on a monthly recurring schedule. Payments are final and non-refundable once processed by our billing processor, **Stripe**.

2. 14-Day Free Trial

We provide a 14-day free trial on our subscription plans. When activating a trial with a saved credit card, you will not be charged until the trial period expires. You may cancel the subscription at any time during the 14-day trial period through the billing dashboard without incurring any charge.

3. Cancellation & Plan Downgrades

You can cancel or downgrade your plan at any time. Upon cancellation, your account will remain active in Professional mode until the end of your current monthly billing period, and no further recurring charges will be made. We do not provide prorated refunds or credits for partial months of service.

4. Exceptions & Billing Disputes

If you believe you have been charged in error due to a technical glitch, please contact us within **30 days** of the transaction date. Nexora AI LLC reviews billing disputes case-by-case, and we reserve the right to issue refunds or account credits at our sole discretion.

5. Contact Support

For all billing inquiries, invoices, or request for assistance, please email us at support@repprt.com.